Our dedication to our customers is our passion.

Thank you for the ease of purchasing our newer vehicle. We were on our way to another dealership when we received a call saying they had a car with all the features we wanted. We were already 100% approved and all we had to do was come and look at it and see if it's what we wanted. In less than 2 hours we left with our new SUV! Mike and Randy were great! I hope we never have to use our extended warranty, but if we do I hope for the same excellent service.

Caria Wills

Your mom deserved the $50, you both are amazing people!

I recently bought a car from Charlie's in Augusta (my first car, and it's also my dream car) and it was a very good experience! Everyone I dealt with was very nice and helpful. I got a pretty good deal, and an awesome car. They even sent my mother a check for $50 for referring me! A+ service, would definitely go there again if I ever need another car (though my current plan is to be buried in the one I just bought because it's amazing). Thanks guys! Keep up the good work!

Colleen Lowrie

We are always here to help.

I bought a Subaru Legacy on July 14th we got excellent service from Ashton. He is a very down to earth young man and very polite and not a pushy salesman. Also everyone else we dealt with was awesome as well. I hope that if I experience any problems with my car that they will be just as helpful.

Lorie Neal

If you want to get what your looking for and get what you want. See Tyler and mention Wendy Leach sent you...LOL...I'm very happy with my 2017 Nissan Rouge. I would have NEVER looked at one until I was fully educated from Tyler and his knowledge of the vehicle. Needless to say I'm very happy and happy how they worked their butts off in financing to help me work on my price and still get me out of the door at a fair amount of time.

Wendy Leach

People like Katie make our jobs feel like family helping family.

I have been coming to Charlies for all my vehicles since I turned 18. Andy has always made sure I am in a safe, reliable, affordable vehicle for my family. We are on car #4 and I couldn't be any happier! The guys and gals in the showroom and down back always make time for my kids to explore and get a snack and become comfortable as well. Great family atmosphere, makes for a much easier transition. Thank you Charlies!

Katie Hitchings

When you're Family, you're Family.

We had such a wonderful experience with Charlie's and wouldn't buy a car anywhere else!

Hillary Roberts-Johnson

We make is easy for you to find the deals you are looking for.

It was a very simple process. I was able to do most of it over the internet on my free time. Then showed up and signed a few things. The vehicle is amazing and the staff at Charlie's Jeep was as well.

Stacey Downes

It's amazing what you can find when just browsing.

My husband drove me to Charlie's so that I could see the pretty new colors that were on the 2017 jeeps. One salesman approached us and he answered a couple of our questions and he eventually left us. Well, purple just happens to be my favorite color. We were still checking out a purple 4-door jeep when a second salesman appeared. His name was Andy DuPont.

Andy answered a few more questions then he asked if we had ever driven one and of course we hadn't. Next thing we knew, we were taking it for a test drive. We hadn't had a new vehicle for over 17 years. We fell in love with it.! We wanted it that same afternoon. Andy took us to sign paperwork with a gentleman named Shaun Lilly.

Both men were very polite, friendly and straightforward. Andy even washed the vehicle himself so that we could take it off the lot clean and shining. What else could a person ask for?

Diana Frith Lathrop

Appreciation goes a long ways with our family.

Best car buying experience I've ever had. Professional, knowledgeable and personable service from Andy, Mike and Roger! Love my new 2017 Murano. Thank you!

Julie Buffington

Kind words from an Amazing customer.

This is the third trip to Charlie's. The first time I got a used 2011 Chevy Colorado a yr later I traded it in for my 2016 Jeep Patriot with 7 miles on it. This passed Saturday we traded in our 2005 Jeep Grand Cherokee Laredo for a 2017 Jeep Renegade with 37 miles on it. Caleb didn't push us in an direction, he want us to tell him what we wanted to look at and our price range. Sales Consultants are there to help you find what you want and are much better than the old Salesman that pushed to get a higher commission. I will recommend Charlie's to anybody who asks me who I would recommend.

Wayne Besaw

Our sales team are some of the most amazing people we know.

Last Wed I called, and spoke with a salesperson, Josh, making an appointment with him for 1700 (5 P.M.) Friday. My wife and I arrived and Josh and Mike spent 2.5 hours with us, we wanted something new, but were more than a little ambivalent regarding just what would please us. Poor Josh ran all over the lot bringing vehicle after vehicle for us to review. Then we saw our new baby; a Jeep Rubicon, 4 door, black. When it rounded the corner with Josh driving it up, Deb said that is "tough". In 70's lingo that meant it was the one. After finishing up some negotiations with Mike, some paper work we drove the Rubicon home that very night. Love the vehicle, got a great deal, hassle free, no pressure just a willingness and desire to please the customer. Go see Josh and get a great deal from Mike.

Stephen Minervino

We are glad you are safe and happy to get you back on the road.

After an auto accident, I had to purchase a vehicle. After reading about various cars, I decided to start at Charlie's Nissan. Not only were the sales people helpful, but went out of their way to make sure my experience was positive. James Mayo, was the salesman I worked with. He went out of his way to show me cars and discussed all the features of the car. I bought a 2015 Nissan Sentra and I love it. Thank you Jamie and Charlie's for making this experience positive.

Linda Davis

We are always there to help you when you need it.

Highly recommended. Owed 20,000$ on a truck worth half that and needed lots of work that wasn't worth it. They took the truck off our hands & put us in a brand new 2017 Chevy Malibu that works so much better for us. Very happy & impressed with both purchased vehicles from them!

Laura Dorr

Charlie's understands your time is valuable.

Always great service! They checked out our car really quickly today so I could go get my dad. Wonderful people!

Joanna Lynn Snell

We have bought 3 vehicles at Charlie's and I would go back in a heart beat!

We have now bought 3 vehicles with Charlie's and I would go back in a heart beat for our next one. They are a great team to work with. We went in expecting to pay a price for one and came out paying less for a better vehicle that is equipped with all our wants! If you are looking for a vehicle Charlie's is the place to go!

Jace Farris

2015 Nissan Altima

We shopped every Nissan Dealer from Bangor to Sanford and we saved over $1,700 by purchasing our Altima in Augusta.  Special thanks to Pudge O'Hearn (internet manager) for explaining everything to us online. Tell your friends......this is THE place to purchase your car!!!

Mike

Wonderful Crew

Gary, Tony and Randy were very polite and helpful with my purchase. I also went back two weeks later to have a hitch put on and the service people were very nice and helpful, that means a lot to me Thank You Charlie and your wonderful crew.

Robert A.

Thanks Tim and Andy

I wanted to thank you for the excellent deal and the superior service you extended to me as you helped meet my requirements for the Honda Civic I purchased as a second family vehicle.  I was also once again astounded at the high quality workmanship the collision center performed in repairing the couple of "dings" on the passenger side.  Charlie and Steve Shuman are most fortunate to have such professionals on their side.

Paul F.

Thank Gery!

Overall a great experience. My Salesman was very helpful and knowledgeable regarding the Sorento.

Jennifer L.

Friendly Staff

Everyone there was very friendly and helpful. They got me a great deal on my vehicle.

A. Hallett

Helpful but not Pushy

A good experience, pleasant salesperson, helpful but not pushy. [Sam Saunders] made me comfortable with the buying experience.

J. Laflamme

Long Time Customers

We have been buying our vehicles from Charlie’s for a long time and having out maintence done there. We appreciate being able to get service on Saturday’s and not needing an appointment for oil changes. There really is nothing we have disliked about this dealership.

P. Dalrymple

10 Stars

My salesmen, Ryan was great! Very personal and experiences with the automobiles on the lot. He was great in answering all my questions and he was honest about them. He carries on polite conversations with us while paperwork was being done and he was genuine. I would highly recommend my friends to buy a vehicle from Ryan. He is there with you all through the sale and even does follow-up phone calls to make sure you are liking your vehicle. Hard to find that kind of nice these days. 10 stas for Ryan :)

L. Geib

Internet Sale

It was the perfect blend of internet/telephone communications in the morning and efficient, friendly service in person that evening. We drove over 30 miles to deal with Charlie’s Nissan because many of our friends said it was worth it. The were right!

S. Ramey

Undecided

[Andrew Dupont was] extremely patient with me and how long it took me to decide on which vehicle I wanted. Very respectful of the vehicle needs I wanted and very helpful. Amazing deal and wonderful people to deal with!

D. Manter

Thanks Gary!

Excellent customer service!! Will definitely return for future vehicle purchases and will recommend Charlie's to others.

Dena V.

Excited About the Deal

Jamie was a terrific salesperson. He was really friendly and helpful and seemed genuinely excited to help me get the best deal. I spent a lot of time shopping for cars at different dealers and spoke to numerous sales people at different dealerships and Charlie’s Nissan was the best and jamie was the most helpful.

Michelle C.

Letting Our Family Know

Loved our salesmen, Ryan. He was very helpful. We plan on sending more family his way to buy a car.

Heidi L.

Thank You Gary

Out of the 3 dealerships we went to that sold the Kia we wanted, Charlie's proved to be the superior dealership in knowledge, help and offered the lowest price on the Kia we wanted. Our sales rep, Gary Goodman, who helped us throughout the process, acted like a normal person and family. We felt extremely comfortable with him and he was very honest with us as well. He did an excellent job and truly cared about what we wanted and did not pressure us at all. Out of all the sales reps we talked to at the other dealers, Gary was by far the most knowledgeable in the field and we trusted him and his ability the most. He helped us sync our smart phones with the Kia and went over every component inside and out with us. Gary also called us a few times on the phone and never gave up on us during our search. He also called us after we bought the Kia just to see how we liked it. It is fair to say that Gary is a doctor in the field that he is in, based on how much he knows and based on his true professionalism. He represents Charlie's very well and is a great asset to your team. When we buy another car in the future, it will be from Charlie's and we will be asking for Gary Goodman. Please show this to Gary and award him for his excellence.

Thank you! Crystal and Andrew

Charlies is just the best place to buy a car!

I can not say enough good things about Charlies. They have the best customer service of any dealership in Mid & Southern Maine. I have bought several cars from him and will continue to do so!! LOVE Charlies.

Gail

Good Morning All

I just want to thank your whole team specially Sam and Joe for making my purchasing experience of a vehicle very positive. Both gentlemen were very knowledgeable, professional, and made my experience a pleasure. They both knew my needs and my budget and made a deal happen. I am very happy I made the right choice when choosing a dealership to purchase a vehicle from.

If your parts department and service department are staffed with men like Joe and Same I know I will be in hands. I will be sure to tell many people about my experience at Charlies.

Thanks again everyone including the financing department!

Joe

Hi April

Everything was perfect thanks to the efforts of Darryl, Denise and Brian. Other auto service centers would do well to follow the excellence in the experience and service that everyone at Charlie's provides.

 

 

My compliments.

A loyal customer

Good Morning

My visit was very successful.  I have to say that Darryl was very helpful, courteous and pleasant.  I have to say it’s so nice to deal with Charlie’s service dept.  They make it convenient for me to leave my car for the day and shuttle me to and from work.  The service dept is actually one of the reasons I decided to buy my vehicle at Charlies.

 

Darryl did review what work was done on my vehicle.

Thank you again…Tina

2011 Kia Sorento

I couldn't possibly be more satisfied with the service department. And I have been pleasantly surprised at the performance of my KIA. Thank you on both counts!

Gary

Daryl is Awesome!!!

My experience was great, I always look forward to seeing Daryl, he always treats me with respect and not like a dummie. He will always have my business.  I did receive a multipoint  inspection. Kim Warmen

Just wanted to reply. I've worked in a customer service industry for the past 8 years and i can assure you, I always get that top notch service with Charlie's. I was recently in there for a simple realingment and discovered that my tire rods needed to be repired. The service rep helped me get a rental covered under my exteneded serivce warrenty which was a surprise for me and I wasnt forced to completely change my day. Again, I can't thank you enough for the exceptional service your team has provided!

Aaron

Satified Service Customer

Everything was handled in a very professional & courteous manner as always with Charlies. The service dept. did very good at working me in on my schedule while I was working and saw to it I didn't have to wait for my truck. Thank You and I have no problem recommending Charlies for service or a new car purchase.

Steve

Dear Charlie's Nissan Service

I continue to be surprised and extremely satisfied with the level of care and service that I receive at Charlies. I am always greeted with a smiling and helpful face ready to take my keys. The work seems to be done as timely as I can imagine with regards to the amount of other customers waiting in the waiting room.

Casey

Charlie's Truck Customer

As a first time real truck buyer (something over $8,000) I knew it was going to take a great dealership to sell me on spending $16,000 on a new truck. I searched all over Augusta and into surrounding locations. Other dealerships made it very easy to walk away without a purchase. When waking into Charlie's I felt comfortable and welcomed. The few things I had issues with were taken care of on time and done professional.

I can honestly say I will return to Charlie's Motor Mall for the duration of my car/truck purchases. You should relay the message to your staff that they are number 1 for a reason! 

To further this conversation, I extend a thank you to Dan in Nissan. He was great with everything that was needed. 

James Mayo was my salesman and everything he promised, happened. 

Thanks again for everything and I will see you all at Charlie's soon. 

Craig from Manchester, ME

Good morning Mr. Shuman

I would like you to be aware of a situation that I experienced at your dealership. I bought a used 2009 Toyota Corolla S recently at one of your dealerships. I called to ask about this that I looked at on Sunday. I was fortunate enough to be connected to Andy DuPont and he made me feel so comfortable that I drove right there on Monday and bought the car. My sales experience with Andy was terrific.

After delivery, I realized that I had 1 key and it was the valet key and there were no remotes. I called Andy and he informed me of the details of how the car was traded and that all the keys and remotes were not turned in the previous owner. Contact with the previous owner was attempted but failed.

Andy was kind enough to tell me that keep remotes when he gets them and would make arrangements to have two of them programmed for my car. He made all the arrangements around my schedule and it was a done deal.

A few weeks went by and I realized that still had only 1 key. I found myself in Augusta (a35 mile drive from Damariscotta) on the Columbus Day Holiday and stopped to see my guy Andy. I told him that the parts department wanted $120 to cut me a key. He picked up his phone, made a quick call, advised me to go the service department and they would cut and program a key for me at no cost. An hour later I had a key that actually opened my trunk! Before I left, the service rep handed me and invoice for the work and told me that I could not have to pay for it because Andy had paid for it out of his own pocket.

Mr. Shuman, I was so humbled by this gesture from Andy I felt that you had to know about this. This man is a quality person, a talented salesman and is a generous man with integrity. He deserves to be recognized for going above and beyond for me. I did not buy and expensive new car? I purchases a used vehicle but he made me feel like was the most important client that he had. This is a testament to the quality of individual that Andy is and you are fortunate to have him in your employ.

On a side note, I am so pleased with my new (used) car, she is the fourth vehicle I have purchased from you and her name is Gracie. She and I are getting along very well. She has found her new with my son and I and we both love her.

Enormously Satisfied, The Hartford's

I wanted you to know

Just want you to know that Darrell in Mazda Service is awesome.  He really listens to my questions & my concerns.  Don't lose him as he is a real people person!!!!

I've been using your service dept for 10 yrs or more and have had excellent results.....even though I have to spend money... 

I have also recommended Charlies to a lot of people.....especially the service dept. side...

Most recently I asked Service who they would recommend in the Toyota Sales Dept. for my younger sister as she was looking to buy a new vehicle.  My older sister had already purchased a Toyota 3 yrs before, because I had recommended Charlies to her....she did check out Lee Toyota but didn't like the sales person.....

Thank you for your "GREAT SERVICE DEPARTMENT", it means a lot to me......

Sincerely, Marry

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