We take care of family.

Charlies has never failed to take tip top care of us! We have been impressed each and every time no matter what the reason we are there! Thank you Charlies!

Pam Winkler Henker

Our Family is Your Family.

Darryl Graves went over and above to make sure my wife and I had the very best experience possible when I leased a new Subaru Outback from Charlie's Subaru in Augusta. I would recommend Darryl to anyone looking to purchase, a new or used car or lease a new Subaru. Thank You Darryl Graves for you excellent service and attention to our needs.

David Libby

All the way from Vermont! And 35 mpg at that.

Thank you Kevin B. for Giving us the opportunity to purchase our next Subaru. It was a pleasure doing business. The 2015 Forester made it home to Vermont A OK! with an average 35MPG!! Time to put Vermont Plates and registration on the car!

Benjamin Lannen

You can't beat the feeling of friends and family

My wife and I just recently leased an Outback with Charlie's in addition to an Impreza I purchased from them in 2012. I have been and continue to be very satisfied with them both in sales and the service department.

Robert A Sibley

Our customers come back, because we care about our customers

Love these guys. Just leased my second Subaru and am happy to continue to be part of Charlie's Subaru family. My sales guy, Ryan, was wonderful, as were the finance guys. And their service shop is the best - always quick and courteous. If you're looking to buy or lease a Subaru, go to Charlie's.

Jill Dube Hart

Keep your friends close, keep your family closer.

I just bought a new 2017 Forester and I have to say that everyone at the dealership was very accommodating and professional. My sales representative Kevin Baker was extremely helpful during the sales process. All my questions were answered very well and I even had a chance to talk with Charlie Shuman. Thanks to everybody who made the deal happen!

Dan Willette

It's people like this that makes it all worth it.

Always great customer service. Clean waiting room, free refreshments and drinks available to customers. Love my Subaru.

Sara Grant

Family, it's what it's all about

I've purchased several automobiles from Charlie's Dealerships and I recently purchased a new Subaru Outback. Mark Eichenbaum was very knowledgeable and professional. I have had an excellent experience with the service staff also. Good people.

Gary R. Smith

Repeat customers are what family means

Just bought our 4th car from Charlie's always treated like family..Ty Mark..

David Thurston Jr

Great Service, great sales team

I have doing business with Charles for several years now. I am satisfied with the service. I recently purchased a 2016 Forrester from Ryan Fortin and he was very friendly, knowledgeable and helpful. The buying and loan process took a little time, which I expected, but all in all I feel it was worth it. Thank you and I look forward to the same friendly service that I have always had from Charlie's.

Valerie Higgins

Came Highly Recomended

Charlie’s in Augusta has an outstanding reputation and was recomended by no less than 10 people we know here in Greenville who have bought vehicles from the various auto brands that they sell. We know that Charlie’s will continue with their exceptional relationship with their customers and we look forward to our continued relationship with them in the future.

L. Weingart

Easiest car purchase ever!

It can't get any easier than this! We purchased our 2014 Subaru outback at Charlies with the assistance of Mark ( aka Baggler). His knowledge and professionalism could not be beat. From start to finish it took less than 4 hours max to drive off with our wonderful car. They listened accommodated and delivered. Love my car, love my interest rate and love, love the free carwash!

Theresa Petersen

Friendly and Knowledgable

We went to get a new (used) Subaru today and it was the best buying experience ever. Thank you Ryan and George. It almost went too smooth there was absolutely no pressure and Ryan did his homework before we arrived making it very easy for us to get the car we wanted without trying out every car. Overall a 10 out of 10. Thank you

Gary

Dear Service Department

This letter is a letter of appreciation for all that your Service Department does for me as a customer. I have purchased two Subaru’s in the past 4 years. Each car I bought in for service has been handled with absolute professionalism. Heidi Laliberte & Andrea Dyer make me feel like a special customer. They always are on top of my needs for my car services. I as one work in Customer Relations every day and know how important it is to make your customers feel important & your department excels in customer service. Because of my great experience with your Subaru Service Department, I have recommended others to buy a Subaru from your dealership & they have. Keep up your charm!

Sincerely, A happy Subaru Customer

Dear Mr. Shuman

Please convey our compliments to Liz Allard on selling us our new Forester.

We feel she exceeded other salesmen when we were looking to purchase a new vehicle.

She was very knowledgeable about the vehicles safety features, motor, and accessories. The weather was cold to be outside in a parking lot to show us cars. She brought us in were it was warm and showed us the different features and went on two test drives with us and our two grandchildren. She had great patience. She also showed us your dealership and introduced us to key people in your dealership and told us about your Subaru in the showroom. We were really impressed with her. Nice car.

You should be proud of the ladies you have hired in key positions usually filled by males. You have a great dealership to be proud of.

Liz has offered to go with me when I come in for my first car wash. Nice of her to offer.

Thanks. Look forward to your service

Dear Mr. Shuman

I recently bought a new Subaru Legacy from your dealership, and am writing to tell you that this purchase was by far the best car-buying experience l have ever had, The staff at the Subaru division were knowledgeable, friendly and courteous, and they made every effort to answer all my questions and address my concerns with the highest degree of professionalism.

The people with whom l worked, and who earned my trust in short order, were Darryl Graves, Roy Cullicut and "Skip" LeClerc. Roy worked very patiently to close the deal, and Skip stayed quite late to handle the financing. They were both great and I appreciate the work each gentleman did.

I reserve special praise, however, for Darryl Graves who, with his kind demeanor and V A perceptive approach was the person who really "sold" me this car. Darryl was both energetic and patient...a rare combination; and he answered my thousands of questions with good grace and humor. He is an asset to your business.

Anyway… bottom line is I will ALWAYS do business with Charlie's in the future...and I’ll tell my friends as well. Thanks so much.

Yours truly, Margaret

Dear Charlie

I am writing to commend your Subaru Service Manager; Heidi, and your Parts Department Manager; Linda. I managed to tear up the front end of my '98 Subaru Legacy Outback this winter on a clump of frozen dirt. By the time I had it looked at I was no longer able to drive it safely. Both Linda and Heidi were enormously helpful in getting my car towed into your shop, obtaining the parts necessary for repair, and getting the work done quickly and at an excellent price. I felt very well treated in every step along the way.

I hope that you will share this letter with Linda and Heidi and I hope that you will add copies to their personnel files. I know that customers don't hesitate to write letters when they are dissatisfied, perhaps the world would be a kinder place if we made it a point to thank people for their good work more often. Thanks again!

Don from Vienna, Maine

Dear Charlie

I want to express my thanks and gratitude for the recent excellent customer service which I received from a member of your sales staff, Dave McMillan. Today my car locked me out I believe we will End the problem to be in the security system once I get the car to the dealership for service. I was at my home and had left the keys in the front console. I shut the door and when I returned to the car it was locked and the security light was blinking. I could not locate my spare key to unlock the car so I needed help.

I called the dealership and was connected with McMillan. He kindly listened to my story - I think I sounded a little frantic as I needed the vehicle to get to work. Dave explained that I have a free service to come unlock the vehicle. He gave me the toll free number to call, explained what information I would need, and offered to have a spare key overnight mailed to me in Belfast.

During the whole conversation, Dave made me feel like this problem was no problem. He was very helpful and seemed very willing to assist Nom more than ever I know why I have purchased my last four Subaru?s at Charlie?s and I have been a satisfied customer for over 12 years.

Sincerely, A Happy Subaru Customer

2002 Subaru Legacy

I purchased my Subaru at your dealership; every service, repair, etc. on the car has been done at your dealership; from telephone call to set appointment to leaving the dealership after the appointment, I have been served with experience, intelligence, common sense, courtesy, talent and timeliness. My thanks to all.

Patricia

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